Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We stand behind the quality of our products and aim to ensure every customer is satisfied with their purchase.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • In its original packaging
  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at support@al-arjah.com.

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return address:
Jordan, Amman, Daheyat Al Rasheed District, Barakat Bin Dawi St. Building 7, Apartment 1
Phone: +962777453716

If your return is approved, we will provide instructions on how and where to send your package.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you have questions about your item, please contact us before purchasing.

Exchanges

The fastest way to get a different item is to return the original product. Once your return is accepted, you can place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be returned in their original condition, unused, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the status.

If your return meets the conditions outlined above, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.